Returns & Refunds

Refund Policy (HASSLE FREE)

Customer satisfaction is very important to us. Please read our hassle free 60 day return policy below.

Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received.

Not satisfied - If you are not satisfied with the merchandise you purchased from our website or catalog, you can return the merchandise within 60 days from the date received and we will refund your money excluding the shipping costs. Please email or call us before returning merchandise to obtain the correct return address for your package. The merchandise must be in excellent unused condition, adequately packed with original packing material, and insured before returning. Custom orders, special orders, clearance products, gift certificates and bulk orders are nonrefundable.

Customer Service

If you have any questions please email us at info@lonestarwesterndecor.com